Frequently Asked Questions
Everything you need to know about our authentic Yemeni treasures.
What makes your Sidr honey different from others?
Our Sidr honey is harvested from the sacred Sidr trees in the Wadi Do'an region of Yemen. It is 100% raw, organic, and lab-tested to ensure it contains no additives, maintaining its world-renowned medicinal properties.
How long does shipping take for international orders?
We ship globally via express couriers. International orders typically arrive within 7-12 business days, depending on your location and customs processing times.
Are your coffee beans roasted or green?
We offer both! You can purchase our premium Mocha coffee beans as green beans for home roasting or expertly medium-roasted to preserve the unique wine-like acidity and chocolatey notes.
What is your return policy for food items?
Due to the nature of our food products, we cannot accept returns once the seal is broken. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full replacement or refund.
Is your packaging eco-friendly?
We strive to be as sustainable as possible. Our honey is bottled in premium glass jars to preserve taste and quality, and we use recyclable materials for our shipping padding whenever possible.
Do you provide bulk or wholesale pricing?
Yes, we partner with specialty cafes and health stores worldwide. Please reach out through our contact page with your business details to receive our wholesale catalog and pricing tiers.